General support channel
Standard response queue with guided follow-up
Best for: Account, onboarding, and route-continuity clarification
Support
Contact and Resolution Pathways with Trust-Aware Context.
Reach TruePair for account, plans, and trust concerns. Public contact does not require a TruePair account.
Channels and Response Posture
Choose the most relevant support path for faster resolution.
Plans and billing assistance
Priority handling for active checkout and plan questions
Best for: Plan comparison, checkout continuity, and billing guidance
Trust and safety escalation
Safety-aware intake posture with policy-linked follow-through
Best for: Reporting concerns, safety clarification, and trust-policy questions
Support Request Flow
Contact TruePair and receive a durable reference.
Choose the reason for contact
Select the closest channel so your request enters the right response lane.
Provide concise context
Share relevant details needed for response without including sensitive personal data.
Continue with trust and policy visibility
Keep legal and safety resources available while waiting for support follow-through.
Published contact
Email TruePair directly.
General support
For account, app, billing, privacy, or legal help.
support@truepair.comSafety
For harassment, threats, scams, inappropriate content, or urgent platform-safety concerns.
safety@truepair.comGeneral requests enter the standard support queue. TruePair reviews and acts on platform safety reports within 24 hours.
Account deletion
Delete in the app or ask for access help.
In TruePair, open Settings, choose Account & Access, then Delete account. If you cannot sign in, email support with “Account deletion help” in the subject.
Request account deletion help
Trust and policy continuity during support escalation.
Support channels are not emergency services. For immediate danger, contact local emergency services.
Last reviewed: July 27, 2026