TruePair Support
We’re here to help with account, safety, billing, subscription, and app-related questions.
TruePair Support helps users, agencies, and marriage bureaus with questions related to the TruePair mobile application, website, dating, matchmaking, matrimonial introduction, and social introduction services.
1. Contact Support
For support requests, account questions, safety concerns, billing issues, or general assistance, please contact us at:
2. Account Help
Contact us if you need help creating an account, signing in, updating your profile, managing profile information, resolving access issues, or requesting account deletion.
3. Subscription and Billing Support
If you purchased a subscription through the Apple App Store, subscription management, cancellation, and refund requests are handled through Apple. TruePair can help with general subscription access issues, but Apple controls App Store billing, renewals, cancellations, and refunds.
You can manage Apple subscriptions through your Apple ID subscription settings.
4. Safety Reports
If you experience harassment, suspicious behavior, fake profiles, scams, inappropriate content, or safety concerns, please contact us immediately. Include relevant details such as the user profile, screenshots if available, and a short explanation of the issue.
5. Agency and Marriage Bureau Support
TruePair may allow approved agencies, marriage bureaus, or similar service providers to create and manage profiles through the platform. Agencies can contact support for onboarding, account access, profile management, and platform usage questions.
6. Technical Issues
If the app is not working as expected, please include your device model, operating system version, app version, screenshots if available, and a description of the problem. This helps us investigate and resolve the issue faster.
7. Privacy Requests
For privacy-related questions, account deletion requests, or questions about how TruePair handles information, contact us at [email protected]. You can also review our Privacy Policy below.
8. Response Times
We try to respond to support requests as soon as reasonably possible. Response times may vary depending on the nature of the request, the amount of information provided, and support availability.
9. Emergency Situations
TruePair Support should not be used for emergencies. If you believe you are in immediate danger or facing an emergency, contact local emergency services or law enforcement immediately.
10. Helpful Links
Please review these pages for more information:
Support email:
[email protected]