TruePair Privacy Policy

Last updated: May 20, 2026

This Privacy Policy explains how TruePair collects, uses, shares, and protects information when you use our mobile application, website, and related dating, matchmaking, matrimonial introduction, and social introduction services.

1. Information We Collect

We may collect information you provide directly, including your name, phone number, email address, date of birth, gender, profile details, relationship preferences, photos, messages, and other information you choose to add to your profile or share through the service.

2. Profile and Matchmaking Information

TruePair may collect and process profile information such as interests, preferences, location-related information, language, religion, education, profession, lifestyle choices, and other details used to support dating, matchmaking, matrimonial introductions, profile discovery, and social introduction features.

3. Photos, Media, and User Content

Users may upload photos, videos, voice notes, messages, and other content. This content may be used to display profiles, support communication between users, verify accounts, improve safety, and operate the TruePair service.

4. Device and Usage Information

We may collect device and usage information, including app activity, device type, operating system, IP address, identifiers, crash logs, diagnostics, and interaction data. This helps us operate, secure, troubleshoot, and improve the service.

5. Location Information

TruePair may use location-related information to help users discover relevant profiles and matches. Depending on your device settings, this may include approximate or precise location information. You can manage location permissions through your device settings.

6. How We Use Information

We use information to create and manage accounts, display profiles, suggest matches, enable messaging, support matrimonial and social introduction features, verify users, improve safety, prevent abuse, process subscriptions, provide customer support, analyze app performance, and improve TruePair.

7. Sharing of Information

Certain profile information may be visible to other users or agencies depending on your use of the platform. We may also share information with service providers that help us operate the app, process payments, provide hosting, analytics, security, customer support, and other business functions.

8. Agencies and Marriage Bureaus

TruePair may allow approved agencies, marriage bureaus, or similar service providers to create and manage profiles through the platform. Information associated with agency-managed profiles may be processed to provide matrimonial, matchmaking, and introduction services.

9. Payments and Subscriptions

If you purchase a subscription or paid feature through the Apple App Store or another app marketplace, payment processing is handled by that marketplace. TruePair may receive limited subscription status information needed to provide access to paid features.

10. Communications

We may send service-related messages, security notices, account updates, support responses, and other communications related to your use of TruePair. You may also receive app notifications based on your device notification settings.

11. Safety, Security, and Fraud Prevention

We may use information to detect fake profiles, abuse, harassment, fraud, unauthorized activity, and violations of our terms or policies. We may suspend or remove accounts that violate our rules or create safety risks.

12. Data Retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes. Users may contact us to request account deletion or assistance with privacy-related requests.

13. Your Choices

You may update certain account and profile information within the app. You may also manage device permissions, such as camera, photos, location, and notifications, through your device settings. You may contact us to request assistance with account deletion or privacy-related questions.

14. Children’s Privacy

TruePair is intended for adults only and is not directed to children. We do not knowingly allow children to create accounts or use the service. If we learn that a child has provided personal information, we may take steps to remove it.

15. International Users

Your information may be processed and stored in countries other than where you live. By using TruePair, you understand that your information may be transferred, stored, and processed as necessary to provide the service.

16. Third-Party Services

TruePair may use third-party services for hosting, analytics, authentication, payments, notifications, crash reporting, storage, and other operational purposes. These third parties may process information according to their own terms and privacy policies.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date above. Continued use of TruePair after changes are posted means you acknowledge the updated policy.

18. Contact Us

If you have questions about this Privacy Policy or your privacy rights, contact us at:

[email protected]